HOW DO WE KNOW THESE NUMBERS ARE ACCURATE?
TCC Group went to great lengths to develop scales that accurately measure the core capacity and sub capacity concepts, relying on the research literature conducted by experts in the field, as well as TCC Group's own research (i.e., local, regional and national studies of organizational effectiveness). Furthermore, TCC Group has administered the survey instrument to hundreds of organizations for the purposes of analyzing the data to statistically determine the reliability of each of the scales. Your scores reflect the collective perceptions of your fellow staff and board members. For more detail regarding the analyses (i.e., factor analyses and reliability tests) please contact TCC Group.
WON'T THE FINDINGS FOR SMALL ORGANIZATIONS CHANGE A LOT EACH TIME THE CCAT IS ADMINISTERED?
Yes, a small amount of staff turnover will have a larger impact on assessments for small organizations than those for large organizations, but this staff turnover also has a larger impact on the organizations themselves. We expect there to be changes in organizational capacity (as captured in the CCAT report) when there is a large amount of change in senior leadership.
COULD AN ORGANIZATION MANIPULATE ITS RESULTS?
It would be very difficult for organizations to manipulate their sub capacity scores. In any case, there should be no reason for organizations to manipulate their results. The CCAT is not intended to be used as an accountability tool for the purposes of making funding or hiring/firing decisions; if an organization were using it as such, TCC Group would request that they do not purchase or use the tool.