The Core Capacity Assessment Tool (CCAT), is a 146-question, online tool that measures an
organization’s effectiveness through an analysis of its four core capacities—adaptive,
leadership, management, and technical—and organizational culture. At the end of this analysis,
an organization will receive findings about its core and sub-capacity scores, life cycle stage
placement, and prioritized and detailed capacity building plans that serve as a guide to
determine "next steps" to improve effectiveness.
Your organization has the opportunity to assess its effectiveness using the CCAT. Your
organization’s lead for the CCAT determined that you should be a respondent. You must
complete the CCAT survey in order for your organization to receive its final CCAT report about
its effectiveness. Below are some common questions and answers that will give you greater
insight into your role in this assessment.
Someone at my organization asked me to do this. How do I get started?
The person at your organization responsible for administering the assessment, also known as
the “organizational lead,” will use the online CCAT interface to send you an email with a
username and password that is specifically assigned to you.
This email will come from [email protected] and will have a subject line that reads “How
to Get Started with your CCAT Organizational Assessment.”
As the email will state, you need to only click the link in the email and then use the specific
username and password assigned to you in order to start the assessment. In most cases, your
username will be the email address at which you received the message. Please also note that
passwords are case sensitive and must be entered exactly as they appear.
What should I do if I did not receive the username and password email?
Please check your spam folder as this message has occasionally been caught by users’ spam
filters. Additionally, you may want to check with your organizational lead to know when to
expect this message, or when it was sent.
If I am unable to complete the assessment in one sitting, will the CCAT save my
Yes, you may log out of the CCAT, log in again, and start at the point where you left off in the
146-question survey. Your answers are saved after each question.
When the survey mentions “volunteers,” does that include board members?
No, in this situation the survey takes “volunteers” to mean those who do everyday volunteer
work for the organization, not uncompensated board members.
What are the background questions?
The background questions are a part of the CCAT that ask for some historical and budget
information about your organization. You will only need to complete this section if your
organizational lead has assigned it to you. When you log in for the first time, you will be notified
if the background questions have been assigned to you. Please note that these questions are in
addition to the 146 questions of the assessment.
What do I do if I don’t know the answer to a question?
It is fine if you do not feel that you are able to respond to all the questions. Whenever this
happens, please use the “Skip” button. Your organization will not be penalized if you skip a
question, nor will your organization’s scores go down as a result of skipping a question. Please
choose “Skip” rather than the “Neither agree nor disagree” option if you do not know the answer.
If you require additional assistance, or if you are experiencing technical difficulties, please contact our CCAT Help Desk at [email protected]